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I made a withdrawal, but I haven’t received the money in my account.

Last Updated: Aug 11, 2019 10:21AM UTC
Please verify with your account manager how the money has been refunded. If we refunded it by bank transfer, then you should see the money in your bank account in approximately 3-5 business days from the processing date. If we refunded it to the used card, then it should take up to 14 business days for you to see the funds on your card. However, these are only estimations, since the actually processing time greatly depends on your payment provider.

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