General Information 14

• Who is Vestle?
• What services are offered by Vestle?
• What tradable products are available at Vestle?
• What is Forex?
• What is a CFD?

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Password & Login 2

• I forgot my password. How can I retrieve it?
• How do I change my current password?

Demo Account 2

• How can I get a Demo account?
• I cannot access my Demo account any more. What do I do?

Trading 20

• Why do the rates change?
• How do I decide which instrument (asset) to trade?
• How to determine the deal size (which amount to trade)?
• What does going “long” and “short” mean?
• How to choose whether to buy or to sell?

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Personal Details, Compliance, Documents & GDPR 7

• What documents do I need to send you?
• How can I send the documents?
• How should I send a copy of my credit card?
• Why am I unable to send the documents via the upload system?
• I want to change my phone number, what is the procedure?

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Technical Issues 4

• Can I trade on my mobile device?
• Changing the date and time settings on my PC
• I cannot see the charts. How do I solve this?
• How do I read PDF files? I do not have Adobe Reader on my PC.

Opening an Account 3

• How do I register and open an account at Vestle?
• What are the registration fees?
• What are the different accounts offered by Vestle?

Deposit 7

• How do I fund my account?
• How will my credit card deposits appear on my card's statement?
• I wired funds to my Vestle account from my bank account. How long does it take to appear in my account?
• I want to add funds to my Vestle account using a credit/debit card, but I receive a failure message.
• Why am I getting a deposit failure notification?

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Training and Educational Material 2

• Can you provide a simple example of how online trading works?
• Why can’t I access the tutorial lessons?

Withdrawals and Closing an Account 9

• How do I withdraw my funds?
• How do I cancel my withdrawal?
• I’ve made a deposit using my credit/debit card, now I want to withdraw. How am I going to receive the money back?
• How long does it take for me to get my money back after asking to withdraw it?
• I made a withdrawal, but I haven’t received the money in my account.

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Professional Client/Account 6

• Who is classified as a professional client?
• Who is considered as an elective professional client?
• What are the criteria for a Non-Professional client to be treated as an elective professional client?
• What is the procedure for a Non-Professional client who wishes to be treated as elective professional?
• What are the protection rights that a retail client waives when he/she becomes an elective professional client?

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